Survey | Pinnacle Operations

Trip
FBO / Ground Handler
Catering
Hotel Accommodations
Fuel
Pinnacle Operations Service

Your name *

Email address *

Aircraft Registration *

Trip Start Date *

Routing *

FBO / Ground Handler

Did Pinnacle Operations offer to make FBO / Ground handling arrangements on your
behalf? *

Yes

Did Pinnacle Operations make FBO / Ground handler arrangements? *

Yes

FBO staff / Ground handler met you upon arrival? *

Yes

FBO staff / Ground handler spoke English? *

Yes

FBO staff / Ground handler had Customs forms completed prior to your arrival? *

Yes

Were you required to pay the FBO / Ground handler invoice prior to your departure? *

Yes

Would you use this FBO / Ground handler on future trips? *

Yes

Catering

Did you request catering service? *

Yes

How would you rate the quality of your catering?

Was your catering delivered to your aircraft on time? *

Yes

Was your catering order accurate? *

Yes

Please provide additional comments about your catering order

Hotel Accommodations

Did Pinnacle Operations offer to make hotel accommodations on your behalf? *

Yes

Hotel name and city

Did Pinnacle Operations email you a hotel confirmation prior to your trip? *

Yes

Did the hotel front desk have your reservation number? *

Yes

Did your hotel rate match the rate Pinnacle Operations quoted you? *

Yes

Would you recommend this hotel?

Yes

Please provide additional comments about your hotel accommodations

Fuel

Did Pinnacle Operations provide you with a fuel quote before your trip? *

Yes

Did Pinnacle Operations coordinate fuel supply? *

Yes

Did the FBO / Fueler have a fuel release for your uplift? *

Yes

Did you experience any fueling delays? *

Yes

Did the Pinnacle Operations fuel invoice match the quoted price? *

Yes

Did the Pinnacle Operations team promptly answer all phone calls? *

Yes

Did the Pinnacle Operations team respond to all your emails? *

Yes

Did the Pinnacle Operations team email trip confirmations? (leg briefs, permit confirmations, hotel confirmations, eAPIS confirmations) *

Yes

Did the Pinnacle Operations team handle your trip revisions promptly? *

Yes

Do you feel Pinnacle Operations is a good value for the level of service you received? *

Yes

Would you recommend Pinnacle Operations to another pilot? *

Yes

Trip Survey